FAQ

Most frequent questions and answers

With your Ovon starter kit you will receive an Ovon Smart Radiator Valve and an Ovon Micro-Thermostat. Our Smart Radiator Valves work with your existing radiators. Simply pair one or more valves to a Micro-Thermostat which then controls your valves based on monitored temperature and humidity.

Our smart valves are designed for all water and steam heating systems. This includes single and dual pipe steam systems.

Your Ovon valves can be easily fitted without the need for complicated installation. The valve then easily connects to your home’s Wi-Fi.

The Ovon Micro-Thermostat that comes with your valve communicates wirelessly   so you can place it conveniently in your home. It stands on its own or it can be mounted on a wall.

Once your Ovon valves and Micro-Thermostat are installed, it is easy to control your radiators heating via Ovon Home app. 

The Ovon Home app helps you control your radiator heating anywhere, anytime. The app will be available to download from the Apple Store or Google Play.

If your Wi-Fi connection is lost, your valves and Micro-Thermostat won’t stop working. To access smart additional features such as geolocation, you will need an active Wi-Fi connection.

No. The only cost is the cost of the product.  Once you have purchased it there are no hidden costs.

Yes, you can control up to 256 devices.

Note: The number of devices that can be connected to your home network depends on your Wi-Fi router and your existing Wi-Fi devices.

The maximum recommended distance is 50 meters.This may vary based on your Wi-Fi router.

Note: For larger installations please contact us.

Yes, users will be able to install the Ovon Home App on multiple mobile devices and use the same login to control the same set of devices. 

Note: in future, users will be able to invite individuals with separate logins as part of a group.

The Ovon Micro-Thermostat comes with your valve and communicates via Wi-Fi.  It should be placed in the same room as the valve it controls, so it can detect environmental changes and communicate to the valve when it needs to increase or decrease the temperature.

No, you don’t need to replace all your existing radiators valves with our Smart Radiator Valves. For maximum control and energy saving however we do recommend fitting our smart valves to all radiators (excluding the free-flow radiator).

Important – in order to avoid damaging the heating system you will need to leave a free-flow radiator. A free-flow radiator is typically located in the hallway or entrance of your home and must always be left on to allow hot water to flow through, therefore a Smart Radiator Valve should not be installed. This is normal with all thermostatic radiator valves.

No, you can pair one or more valves to a Micro-Thermostat.

You can add as many as valves you need to a Micro-Thermostat, there’s no limit. However, we strongly recommend adding at least one Micro-Thermostat per floor (upstairs, downstairs) and one Micro-Thermostat in the main rooms of your home. 

Yes, you can control each room individually wherever you are, anytime.  Room by room control is not just comfort, it also helps you to save money on your energy bills.

You can use the manual boost for temporarily heating one room to a higher temperature.

Each device features a factory reset button to easily reset your system.

Your valves feature an energy recovering system which means that you don’t need to worry about changing batteries during the lifetime of a valve.

Your Ovon Micro-Thermostat features a three-month battery with easy recharging through USB.

The valves are very quiet. We have introduced a silent motor that means you won’t experience the loud noise common in other “smart” valves.

Here at Ovon we always put security first. The Ovon Home App and all software are continually updated to stay ahead of any potential threats to security. Ovon doesn’t use end-user’s personal data for any purpose other than to improve the service and support provided and the data is not shared with any third parties.

For the Ovon Home team customers come first, that’s why we offer a 2-year limited warranty that covers any defects that occur from normal use within this period.